Terms of service

Last updated: [date]

These terms are the agreement between you and us when you use Kevlo, its website, a trial or a paid plan. Please read them, in particular the sections on AI output, disclaimers and liability. By using Kevlo you accept them; if you don't, don't use Kevlo.

Draft. Items in [square brackets] are filled in before launch, and the whole text is reviewed by a lawyer before Kevlo is sold. Nothing on this page limits rights you have under mandatory law.

1. Who we are

Kevlo is offered by [company name], [address], registered with the Netherlands Chamber of Commerce (KvK) under number [KvK number], VAT number [VAT number] (“Kevlo”, “we”, “us”). You can reach us at [support email].

2. Definitions

• App: the Kevlo software for macOS, including updates.
• Services: the App, this website, the licence check, support and anything else we provide under these terms.
• AI employees: the AI agents you create in the App, which run on a Claude model through your own Claude provider.
• Claude provider: the service you connect to run your AI employees, such as Anthropic, Amazon Bedrock, Google Vertex AI, Microsoft Foundry, Claude Platform on AWS or your own gateway.
• Output: anything an AI employee produces or does, including text, files, code, emails, messages and changes to your computer.
• Your content: everything you put into the App or that is created with it, including Output.

3. Who can use Kevlo

You must be at least 18 and able to enter into a binding agreement. If you use Kevlo for a company or other organisation, you accept these terms on its behalf and confirm you are allowed to do so; “you” then also means that organisation.

4. Your licence

While your trial or subscription is active, we give you a personal, non-exclusive, non-transferable, revocable licence to install and use the App on the number of Macs your plan allows. You may not:

• copy, sell, rent, lend, sublicense or redistribute the App;
• reverse engineer, decompile or disassemble it, except where the law expressly allows this;
• remove or get around the licence check, limits or security measures;
• use the Services to build a competing product, or to break the law or anyone's rights.

The App, the website and everything in them except your content remain ours or our licensors'. These terms give you no other rights.

5. Trial, subscriptions and payment

• Every plan starts with a free 14-day trial. When it ends, the plan you picked starts and is charged, unless you cancelled before.
• Subscriptions run per month or per year and renew automatically for the same period until you cancel.
• You can cancel at any time in your account. Your plan stays active until the end of the period you already paid for.
• Prices are shown in euros excluding VAT; VAT and other applicable taxes are added at checkout. Payments are handled by [payment provider].
• We may change prices for a future period. We tell you at least 30 days in advance, and you can cancel before the new price applies.
• If a payment fails, we may pause new work in the App until it is paid.

Refunds are covered by the refund policy.

6. Your Claude provider and its costs

Kevlo does not include access to Claude. You connect your own Claude provider, and everything your AI employees use is billed by that provider to you, under its own terms, prices and usage policies. You are responsible for your account there, its security, its costs and following its rules. Kevlo shows estimated costs per task and lets you set budgets, but these are aids only: cost figures may differ from your provider's invoice, and you remain responsible for all spending on your account, also if a budget or limit in Kevlo does not stop work in time.

The same applies to other services you connect, such as Microsoft 365, Outlook, Teams, GitHub or Obsidian. We are not responsible for third-party services, their availability or what they do with your data.

7. AI output and your responsibility

AI employees are software, not people. Their Output can be wrong, incomplete, outdated, biased, inconsistent or unsuitable for your purpose, even when it looks confident. The same instruction can give different results. AI employees can misunderstand you, get stuck, fail, or do something you did not intend.

• You decide what to ask, which tools and folders to give each employee, and what to approve.
• Check Output before you rely on it, use it, send it or publish it.
• Do not use Kevlo as the only basis for decisions with legal, financial, medical, safety or other serious consequences. Output is not professional advice.
• When you approve an action, such as sending an email, running a command, using the web or installing software, you are responsible for that action and its results.
• Keep backups of anything important. Undo in Kevlo covers file changes it tracked, not everything an action can affect.

8. Acceptable use

You may not use Kevlo, or let your AI employees be used, to break the law; harm, harass or deceive people; send spam; infringe intellectual property or privacy; break into systems; create malware; or act against the usage policies of your Claude provider. We may suspend your licence if we have good reason to believe you do.

9. Your content

Your content belongs to you, as far as the law allows. It is stored on your Mac; we do not receive it and cannot recover it if it is lost. You are responsible for your content, for having the rights to use it, and for keeping backups. You confirm that your content and the way you use Output do not break the law or anyone's rights.

10. Feedback

If you send us ideas or suggestions, we may use them freely, without paying you or naming you.

11. Updates and changes to the Services

We may update, change or remove features, and some features may be marked as experimental. We will not, during a paid period, remove the core of what your plan offers without offering a fair alternative or a pro-rata refund. Updates can be required to keep using the App.

12. No warranty

To the fullest extent the law allows, the Services and all Output are provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, reliability, availability, security and non-infringement.

In particular, we do not promise that Kevlo or its AI employees are reliable, accurate, complete, uninterrupted, error-free, secure or free of harmful components; that they will do what you ask or what you expect; that costs shown are exact; or that the Services will work with every Mac, Claude model or third-party service. You use Kevlo and its Output at your own risk.

13. Limitation of liability

To the fullest extent the law allows:

• we are not liable for indirect, incidental, special or consequential damage, including lost profit, revenue, business, goodwill, data or files, business interruption, or costs charged by your Claude provider or other third parties;
• we are not liable for damage caused by Output, by actions you approved or allowed, by third-party services, or by your failure to check Output or keep backups;
• our total liability for all claims together is limited to the amount you paid us in the 12 months before the event that caused the damage, or €100 if that is higher.

These limits do not apply to damage caused by our intent or deliberate recklessness, to death or personal injury caused by our negligence, or to any other liability that cannot be limited by law. If you are a consumer, they do not affect your mandatory rights under the law of the country where you live.

14. Indemnity

If you use Kevlo for a business, you will compensate us for claims, damages and reasonable costs, including legal fees, that arise from your content, your use of Output, actions you approved, or your breach of these terms or the law.

15. Force majeure

We are not responsible for failures or delays caused by events outside our reasonable control, such as outages of Claude providers, hosting or payment services, internet failures, attacks, strikes, government measures or natural disasters.

16. Suspension and ending the agreement

You can stop at any time by cancelling. We may suspend or end your licence, after a warning where reasonable, if you seriously or repeatedly break these terms, do not pay, or use Kevlo in a way that creates risk for us or others. Sections that by their nature should continue after the end, such as 7, 9 and 12 to 19, remain in force.

17. Changes to these terms

We may update these terms. We tell you about important changes by email or in the App at least 30 days before they apply. If you do not agree, you can cancel before then; continuing to use Kevlo after that means you accept them.

18. Law and disputes

Dutch law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Disputes go to the competent court in [city], unless you are a consumer and the law gives you the right to go to the court where you live. If you are a consumer, you keep the protection of the mandatory law of the country where you live. Please contact us first; most problems are solved by talking.

19. Other terms

• If part of these terms is invalid, the rest stays valid, and the invalid part is replaced by a valid one that comes as close as possible.
• These terms, the privacy policy, the refund policy and the cookie policy are the whole agreement between us about Kevlo.
• Not enforcing a right now does not mean we give it up.
• You may not transfer this agreement without our consent; we may transfer it to a company that takes over Kevlo, and will tell you.
• We send notices to the email address of your account; you can send yours to [support email].